Customer account

How can I create a online-customer account?

Even if you are already a registered customer with us you have to set up your own on-line account if you want to profit of our online offers. By signing-in you simultaneously agree to our General Terms and Conditions as well as to all declarations referring to security and privacy. If a customer’s reference number does already exist, you may use this one to fill the intended space when signing-in. If no customer’s reference number has been given yet or if you don’t have it at hand, simply leave this field blank; it will be completed by us after activating your customer on-line account.

To avoid improper registration we make use of the so-called “double-opt-in” technique. First of all you will therefore receive our registration confirmation per e-mail, sent to the e-mail address associated with your registration. A confirmation link makes part of this e-mail for activating your on-line account.

To activate your on-line account please check your e-mail account and follow the confirmation link in this e-mail.

If you haven’t received any e-mail of us within 10 minutes from your registration please check if this mail was caught in the spam-filter. If, however, no e-mail arrived, perhaps you have made a mistake on the occasion of your registration or another mistake occurred? In this case please sign-in once more, or don’t hesitate to contact us.

What to do if you have forgotten your password?

In this case you simply set up a new one. To be on the safe side you’ll receive a confirmation e-mail after filling in your e-mail address. Please follow the link given on this e-mail which opens a new page on which you create your new password.

My online customer account no longer exists - What now?

In accordance with the DSGVO, we delete online customer accounts that are no longer used at the latest after the end of the statutory retention period. If necessary, you can simply create a new online customer account on our website again at any time.

How to sign in, respectively to sign-out with your personal access data?

By giving your valid e-mail address as well as your personal password in the login form you have access to the total range of all installed web functions, you may have a look at your personal data as well as control all data referring to your orders. By signing out you definitely close the session in the webshop and your shopping cart will be stored.  You can access your online account at any time by signing- in via the login form.

How can I submit my business registration?

When creating a company account, you can submit the trade certificate in PDF format directly as an attachment. After registering, you can also still upload the trade certificate at any time under "My account" in the "Personal data" section. Please note the maximum file size of 4 MB. Of course, you can also send it to us by e-mail to info@fischer-pforzheim.de, fax +49 7231 310300 or by mail.

How and where to modify your personal data?

Once your online account with us has been confirmed and after having signed-in under “my account” you may update your personal data at any time on your own. If, for example, your e-mail address changed, you sig-in with your old e-mail address, click to “my account” and change your data accordingly. The new e-mail address will be activated immediately and will be valid for the future for all purposes in the webshop. It goes without saying that also your personal password may be changed accordingly.

How to modify the delivery address / address of invoicing?

If you wish the products to be shipped to another address than your invoicing address you may store this delivery address in your personal account data and choose this address on ordering. Of course you may store and choose delivery addresses directly on ordering.
If you changed your invoice address this address will be used until further notice. If you want to use different invoicing addresses, a new customer’s on-line account has to be set up for each of these addresses. Together with the first delivery  to each of these addresses, a new customer’s number will be assigned, too.

Order process

How to deal with the shopping cart?

All articles in the cart may be cancelled before confirming your order. If you wish our current offer (Proforma-Invoice) before proceeding with the execution of your order, please mark the corresponding option before sending the order. After that you will receive an automatic confirmation e-mail.

Shopping Cart for non-registered customers

Each person visiting our online-shop will be assigned a personal preliminary cart. All selected products remain in this cart for the time of your visit in our webshop. If you want to set up a new account during this session or if you register then with your personal data, the content of this cart will be automatically transferred into your customer cart. In case you leave the session without signing-in, the assigned cart for preliminary customers will be emptied automatically on closing the session.

Cart for registered on-line customers

Each registered customer will be assigned a personal shopping cart allowing him to finish the shopping even at a later period of time. Each article remains in this cart until clicking the “Confirm Order” button or until deleting the products.

How to deal with the wishlist?

Articles in your individual wishlist (registered customers) will be stored till you delete them manually. You can create your own shopping list and easily transfer articles directly in your shopping cart. 

How to send my order?

If you want to order the articles shown in your shopping cart you have to click on "Checkout" to open the next ordering steps. In the following pages you have to choose the way of shipment, method of payment, shipping address a.s.o.. The last ordering page shows an overview and you have to click on "Confirm order" to send your order. If sending was successful your display shows a corresponding message and simultaneous you will receive an order-confiramtion via E-Mail, too. After sending your order your shopping cart is empty again. If you select "My Account" you will get an overview of your last orders and you can transfer articles from this orders in your shopping cart again.

Is it possible to ship open orders together in one?

If you would like to receive several unprocessed orders in one shipment, please simply indicate this in the comments field during the ordering process. We will then try to comply with your request. Please understand that this may extend the processing time of your orders. This service is not available for speed-service orders!

How to pay via PayPal / Kreditkarte?

Please note that after reciept of your order you will not be automatically redirected to the PayPal-Payment-System. You will receive within 1-3 working days an eMail including the following content:

  • Itemnumber, qantity, current prices - You only pay for the items still available.
  • Shipping charges (packing, postage, insurance) - We charge the cheapest shipping costs available from our forwarders.
  • Link to our Payment-Webpage - If you click the link you will be directed to our payment page where you can switch directly to the prepared PayPal payment page. After receipt of your PayPal payment we will ship your order as soon as possible.

Of course you can also use your debitcard to pay via PayPal.

How to cash a gift coupon?

If you want to cash a gift coupon, please add the coupon-number into the "Comment"-field within the checkout process. Before shipping our key account manager will check if there is an active credit and deduct the amount automatically.

How can I redeem a coupon?

If you want to redeem a coupon, then enter the coupon-code in the coupon field in the shopping cart and click on "Redeem". If the coupon is valid, it will be applied directly to all discountable items in the shopping cart.


Precious Metals - Fair Trade and Sustainable

We at Karl Fischer GmbH are aware of our responsibility for people and the environment and, when selecting our business partners, we focus on respect for human rights, safe working conditions, fair pay, compliance with environmental protection requirements, anti-corruption, clean business practices, fair competition and sustainability. Our precious metal raw materials partner is a member of the Responsible Jewellery Council (RJC).

The Responsible Jewellery Council (RJC) is an international association of companies in the jewelry and watchmaking industry and their suppliers with the aim of promoting ethical, socially and environmentally responsible corporate policies that comply with human rights. In a declaration of commitment for corporate practice, the so-called Code of Practices (CoP), companies commit themselves to these basic principles. The Chain of Custody standard (CoC) also ensures heightened standards for the preservation and observance of human rights, working conditions, environmental impact and ethical business practices along the entire supply chain.

Through our business partner, we provide our suppliers exclusively with recycled precious metals for production, thus ensuring sustainable and fair handling of these raw materials.

Are jewelry parts finished?

As a rule, the answer to this question is "no". Jewelry spare parts, also known as fournitures, are articles that are used in the repair or manufacture of jewelry. Depending on their intended use, they may have to be soldered, knotted, electroplated, polished, etc. Therefore, it is not a reason for complaint if, for example, the gold color of the jewelry replacement part does not match the existing piece of jewelry. In professional jewelry manufacturing, the finish is at the end of the manufacturing process, e.g. galvanic treatment.

Our pricing, is it binding?

All price quotations are subject to alterations. They are fixed according to the cheapest daily valid quotations on the international raw-material market plus shipping costs (packing, insurance, freight) and plus VAT (value added tax).

We are endeavoured to regularly update our quotations; however, there might be deviations in price due to short-term adjustments of the manufacturer or sub-supplier, or due to problems with the electronic data processing system.

Furthermore, strong deviations in price might be caused by massive price fluctuations on the precious metal market.We try to keep within reasonable limits such fluctuations by deliberately and selectively purchasing and stockholding, and prices will only be increased if articles have been purchased at a higher rate. For this reason it might occur that an article, 8ct, yellow gold (333/000) will be quoted at a more expensive rate than an article of 14ct., yellow gold (585/000); in such a case the 14ct article has been purchased and stored at a considerably cheaper rate and the 8ct article – run out of stock – had to be purchased at other (more expensive) conditions.
Contrary to many other suppliers, only those articles - and not the total product range - are re-calculated, which had to be purchased on the basis of changed price quotations,. However, it goes without saying, that you will always profit of the most favourable price quotations, even if we profit of a reduction in price on our purchase.

If you wish the prices to be confirmed before shipment please give us a note; a detailed proforma invoice will then be established for the articles in question.

We hope for your understanding and assure once more that price increases will only be made if compulsory, as customer’s satisfaction as well as a reliable calculation system is of  top priority to us.

Are the images binding?

No, product changes are possible at any time. We always try to post up-to-date image material, but deviations may still occur. Please also note that the size display depends on your selected screen resolution. If the article text refers to "original size" or "original image", this refers to our printed catalog, which you can of course order online free of charge.

What is the quality of the offered gemstones?

Unless otherwise specified, the stones have a good to at least medium quality. On request we can offer you gemstones in almost all qualities. Prices and delivery times are available on request!
Dimensional tolerances: Unless expressly stated otherwise, tolerances of approx. +/- 0.2 mm must be expected for the delivered stones. Deviations within the tolerance range are no reason for complaint and do not automatically entitle the customer to return this items. For an extra charge, we can deliver stones in exact the size you need. We will be happy to give you prices and delivery times on request!
Color tolerances: Colors in our photos are always non-binding. We deliver the goods that are in stock at the time of the order. Color deviations are not a reason for complaint and do not automatically entitle you to return this items. For an extra charge, we can deliver stones in the color you need. We will be happy to give you prices and delivery times on request!

Shop functions

How to Navigate?

Our shop offers a variety of navigation possibilities. The categories’ choice opens the path to the main -, the sub- and further sub-categories up to the desired article. You may click at any entry in the navigation and sub-categories will be displayed. Below the FISCHER logo in the black bar where the language buttons are placed you’ll find the bread crumbs which further simplify your product selection.

What’s about the integrated Search Function?

Using the Search-Box you may start your search throughout our total product range. All articles containing the search term (even in the root of the word) are then listed (including those in the product descriptions).

Can I sort the result lists according to my preferences?

By clicking on the column headings (item number/description/individual price), you can have the search result sorted either in ascending or descending order according to the column heading.

What are the advantages of a registered on-line account?

Some product information (such as instruction manuals, DIN safety sheets a.s.o.), catalogue downloads as well as price quotations for various categories are only open to registered customers. Once you are registered you have access to the total range of all installed web functions.

What is the customer store and how does it work?

How would it be if you as a corporate customer could display our webshop either with your company logo and your prices, or in a neutral presentation without logo and without prices? Practically a template catalog adapted to you with order function, your price markup and daily updated prices! With the customer store function you can customize our store even more to your needs and use it as a sales support in direct sales with your customers.

Show your customer directly on the computer articles from the webshop with your calculated end customer prices and with your company profile. Place items in the shopping cart, print out the sales order for your records if required and send us the order directly via the checkout.

Can I resize the web page?

Yes, the modern browsers already have this function permanently integrated. For example, in the Firefox browser you can select the "Zoom" menu item in the "View" title menu and scale the page to your liking. Make sure that the "Scale text only" function is not activated, otherwise the web page may be distorted.


Information about our delivery times

We work according to the FiFo method and process orders in the order in which they are received. As a rule, depending on the order backlog, season and labor regulations, incoming orders already leave our premises within 1 - 3 working days. Our employees always try to ship orders reliably and as quickly as possible.

If you want a guaranteed same-day delivery of your order to the shipping company, then we offer you our optional service "speed processing". The conditions and costs can be found in the information on "Speed processing".

Why are shipping surcharges charged?

Surcharge for fast processing
Blitz orders are processed separately from other incoming orders. Special employees ensure that these orders are immediately picked, invoiced and shipped within the guaranteed processing time. For this separate processing from order receipt, through order processing, to shipment, we must charge a surcharge to cover costs. Of course, we try to ship all incoming orders as soon as possible, but we cannot guarantee a shipping date. Incoming orders will be processed and shipped according to the FiFo principle (order of receipt of order).

Surcharge for dangerous goods (LQ & DG)
In order to be able to ship dangerous goods, we have to fulfill numerous requirements and pay surcharges for the shipment to the freight service providers ourselves. Here we distinguish whether the hazardous materials may be shipped as LQ (Limited Quantity) or must be shipped as GG (Dangerous Goods). Depending on the classification, quantity, mixed loading prohibitions, etc. of the hazardous material, it is decided which of the two surcharges must be levied.

Surcharge for cash on delivery shipment
Freight service providers charge for NN shipping, which we will pass on to you.

Why are there shipping surcharges on subsequent deliveries?

Despite a range of over 29,000 items (as of 03/2023), we are able to deliver most of our items directly from stock and without delivery delays. Our sophisticated procurement system ensures a constant supply, but we are also dependent on the delivery capacity of our suppliers/manufacturers. Already in the webshop we show in the article description and in the shopping cart, if there should be a delivery delay for an article. In this case, the customer has several options to choose from. If the option "delivery with shipping costs" is selected, then the article will be sent immediately after stock receipt. The shipping costs incurred will be shown on the invoice. We show these costs transparently, instead of letting them disappear in an inflated item calculation for all customers. Since each shipping costs, there is unfortunately also no free shipping method!

How is the stock availability calculated on the home page?

The calculation of the current stock availability is made from the number of items offered in the online store and from the current stock. Example: 100 active items, 6 of which are not in stock = stock availability 94%..

How is the customer satisfaction/recommendation rate on the home page calculated?

The calculation of the customer satisfaction/recommendation rate is calculated from the average of the last 1000 currently submitted customer reviews. For this purpose, customers can assign points from 1=unsatisfied/very low to 10=very satisfied/very likely directly after the order process using a simple rating scale.

Why does the catalogue not contain prices or printed price lists?

Fluctuations on the raw material/precious metal/foreign exchange market, new wage agreements and changed production conditions have a major influence on the pricing of our suppliers and also lead to daily changes in our cost prices. In the interest of our customers, we calculate with a very low trade margin, which is why changed purchasing conditions also have a direct effect on our sales prices. So that you can always calculate with current prices, the catalogue therefore does not contain any price information or printed price lists. In our webshop, you can conveniently research daily updated prices and download price lists at any time. In your online account you can also compile your own personal catalogue (whishlist) and thus always receive the current prices for the items you regularly need at the touch of a button. If you would still like a printed price list, we offer you a print-optimised version for this purpose, which you can print out yourself on just a few pages. Please bear in mind that the prices of the printed price lists are only up to date at the time of creation..

Why is sales tax also charged on postage costs?

If the delivery of goods is subject to tax, VAT must also be charged on the ancillary services and paid to the tax office. In terms of tax law, this is an ancillary service that has the same fate as the main service.

How does the tax refund for non commercial customers in non-commercial travel work?

Exports in non-commercial travel only be confirmed by the customs authorities for tax refund purposes at border crossing if they were purchased in person from the third country customers in the shop of the dealer. Goods, which are delivered to a German address and transported from there to the third country, are no longer recognized. For this deliveries, the German VAT must be paid and may also no longer refundable !

When you purchase goods as a private customer from third country directly in our store, you will receive a so-called "Ausfuhrkassenzettel". This document has ro be confirmed by the EU customs office when you are crossing the border. Please return us the stamped "Ausfuhrkassenzettel" to enable us to refund you the already payed German tax fee.

Here you can open the declaration of customs administration as a PDF document (German language only).

Anything about VAT calculation

The VAT digital package brings changes to the taxation of sales to final consumers (B2C) in the exchange of goods between EU member states. The mail order regulation of § 3c UStG will be fundamentally changed. In the future, deliveries of goods within the EU or from third countries to non-entrepreneurial recipients/consumers will be defined as so-called distance sales. The place of taxation of the distance sale is defined as the country of destination, i.e. the place where the item is located when the transport to the purchaser is completed, Section 3c (1) UStG.

The aim of the EU's VAT Digital Package (VAT Digital Package) is to modernize and simplify cross-border e-commerce between businesses and consumers. The implementation of the VAT Digital Package for e-commerce is now intended to simplify cross-border e-commerce business and combat VAT fraud.

The following table shows which tax rates are applicable for which business transactions:

Invoice-address    Delivery address
   VAT calculation
Germany Germany/EU German VAT
Germany non EU no VAT
EU with valid VAT-ID Germany/EU/non EU no VAT
EU without valid VAT-ID Germany/EU VAT of invoice address
EU without valid VAT-ID non EU no VAT
Non EU Germany German VAT
Non EU EU VAT of delivery address
Non EU non EU no VAT
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